Beginner-Level Computer Skill

The Basic Computer Skills class was created to meet State-mandated changes to one of its reporting systems.

A training gap was identified within the Home and Community-Based Services (HCBS) organization that included basic computer skills, online Therap® training, and online software usage.

Group training was held in the local library's computer lab. This provided a more comfortable environment for participants who may have initially felt overwhelmed by the learning expectations.  

I assessed employees' general computer skills level utilizing a skills gap assessment.

Throughout the development phase, attention was paid to competency and confidence in skills performance - a sometimes overlooked component of a training strategy.

The ability to utilize a computer and correctly document elements of services provided was essential to revenue streams for the organization.

I became a certified Therap® trainer and facilitated the in-person training.

Computer Lab, Public Library

Development

The Basic Computer Skills project involved designing an instructor-led training program for a Home and Community-Based Service (HCBS), a non-profit that supports community members with disabilities. The focus was on basic computer skills and using an e-learning platform called Therap®.

Project Insights

Project Insights explores how the project is received, gathers user feedback, and showcases the tools used for ongoing development.

  • Direct Support Professionals of various years of service were the intended audience for this Service Learning Project.

  • The learners viewed the learning experience in positive ways.

    An unexpected benefit for some participants was the realization that through this training, they would be able to utilize the Internet for personal reasons as well as for employment requirements. 

  • Feedback from participating learners to administration varied.

    • 98% of learners passed the course and utilized the new skills immediately.

    • 2% required follow-up and 1:1 mentoring in skills transfer. 

    • Microsoft Word

    • Microsoft PowerPoint

    • Adobe Photoshop

    • Facilitator